CAREFULLY cultivating the practice of good listening—really paying attention to what is being said, no matter who is saying it—is one of the best shortcuts for a church leader who seeks to accumulate current information that is pertinent. It has been repeatedly demonstrated that persons in leadership positions often are poor listeners, largely for these reasons. . .
WHEN ministers are required to write something that will convey information from them to others they must immediately grope with the problem of communicating. So many times a letter, a memo, or a report fails to reach the intended recipient, not because it may be physically lost, but because it isn't clear or doesn't say what the writer intended. . .